Proprofs là gì

ProProfs Help Desk là gì? Thông tin tổng quan, bảng giá, hướng dẫn sử dụng, reviews và đánh giá tính năng phần mềm ProProfs Help Desk. Những phần mềm thay thế ProProfs Help Desk dùng trong lĩnh vực Help Desk Software, ưu nhược điểm và so sánh? Xem thông tin tham khảo dưới đây!

ProProfs Help Desk là giải pháp phần mềm ProProfs Help Desk Reviews với chức năng và chi phí phù hợp cho các doanh nghiệp từ nhỏ và vừa (SMEs) tới các doanh nghiệp lớn. Phần mềm ProProfs Help Desk được đánh giá cao bởi cả người dùng lẫn chuyên gia trong lĩnh vực Help Desk Software.

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets g... Show More et resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as [email protected], [email protected], [email protected], [email protected], and [email protected] Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

Tính năng nổi bật

• Help Desk Software
• Help Desk Software for Schools
• Knowledge Management Systems
• Online Help Desk Software
• ProProfs Help Desk Reviews

Hình ảnh

Bảng giá

• Pro Plan: $99/month for 1 user Business Plan: $300/month for 10 users Enterprise Plan: $2000/month for 1000 users

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