THE WORST! their app has technical issues - it picks up your location when you order, and when you try to change the delivery location, it lets you type it, but defaults to wherever it had picked up your location to. And then literally gives you no way to change it - at all. Even seconds after you place the order and realize the tech issue. No one to call. A chat line that constantly says “sorry can you retype” Ina loop. The modern day fraud. Dont waste your money. And then search Grab riders who literally drop their pant and pass faeces at the bottom of stairwells. This company is a disgusting slight on humanity.
Date of experience: March 24, 2024
verry bad
verry bad. Mostly the drivers not quick on your pickup point. Sometimes waitingtime is 40 minutes!! And how irritating and onlogical; you see, that the driver on the map or overview is an x- time distance away from you, then afyer a waitingtime it is twice as far away for x time. The driver apparently does not know the way or it is a scam of the application. They respont, when on their way to you, that they choose for un other pickuppoint you chosen!!! not clever, when you have heavy suitcases..
Date of experience: March 21, 2024
worse experience
Proper scam. We pre-booked a taxi the day before, in Thailand. The driver confirmed. Close to the pick-up time, the driver cancelled and they hold our money. We had to pay twice to arrange a new transfer in loco. Not reliable at all. Avoid this app. Best to get private number of a trusted driver and get in touch with him/her directly and agree on price.
Date of experience: March 20, 2024
Singapore- Booked a grab hitch for 2pm…
Singapore- Booked a grab hitch for 2pm at around 1pm, managed to get a driver who confirmed the ride at 1.20pm. At 1.59pm he just decided to cancel the ride and now I have to pay $12 extra to get to the location. What’s the point of grab hitch if drivers can just cancel????????
Date of experience: March 22, 2024
Repeatedly unreliable Taxi and Food delivery
Taxi often accept order and not moving, usually waiting over 30 minutes to get Grab ride in Kuala Lumpur any time a day even when there's not much traffic [ETA always around 10minutes]. Food delivery same - 60+ mins waiting when original estimate is