Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer [IE]10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy © Copyright 2022 HP Development Company, L.P.
Information
Important Printer Firmware Security Update:
HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. You can download and install the update from the HP Software/Drivers page for your printer model. Details and more information are available in the Security Bulletin.
Information
Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center
Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer [IE]10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy © Copyright 2022 HP Development Company, L.P.
Vendor:
Product:
Hardware:
OS:
Version:
Driver Date:
Please enter your email address, and we will email you the download link and release notes for this driver. Check SPAM folder if you do not receive an email.
Notice: PC Matic will NOT share or sell your email address and we have the appropriate procedures to safeguard against unauthorized access.
Thank You!
You should receive an email shortly with your link to download the requested driver and release notes.
If you do not receive the email in your Inbox, be sure to check your SPAM/Junk folder.
Drivers Library
To find the latest driver for your computer we recommend running our Free Driver Scan.
Search For More Drivers
32-bit
Windows 10 32-Bit Driver
Total Driver Versions: 1
Recommended Driver
Driver Date: 03/10/2015 | Release Notes: | ||
Driver Version: 8.10.1320.2782 | PC Matic Notes: |
03/10/2015 | 8.10.1320.2782 | 200.00% |
64-bit
Windows 8.1 64-Bit Driver
Total Driver Versions: 1
Recommended Driver
Driver Date: 03/10/2015 | Release Notes: | ||
Driver Version: 8.10.1320.2782 | PC Matic Notes: |
03/10/2015 | 8.10.1320.2782 | 200.00% |
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