Splashtop SOS on Mac

Follow these steps to install the Splashtop SOS client for remote support on Windows and Mac.

Table of Contents

• Windows
• Mac

Windows

1. Open any browser - Google Chrome, Firefox, Microsoft Edge.
2. Enterhttps://dartgo.org/sos-win
3. A download should begin which will appear in the bottom left of your screen
   • You can also check your downloads folder if this file does not appear

1. Open the file by clicking on it
2. A window will pop up asking "Do you want to allow this app to make changes to your Device"
   • Click Yes
3. The following window below will pop up.
   • Share the code provided in the window with the technician.

Mac

1. Open any browser - Safari, Firefox, Chrome.
2. Enter https://dartgo.org/sos-mac.
3. Check your download folder for Splashtop.dmg. Click Splashtop.dmgto open.
4. Click cancel inMacOS warning window

1. Open macOS Finder, under Location select Splashtop SOS
   • First, drag SplashtopSOS.app to Applications
   • Next, eject SplashtopSOSunder Locations

1. Open Applications, click SplashtopSOSto run, click open when macOSwarning window appears.
2. Next, update macOS Security & Privacy settings (in System Preferences).
   • Click on the padlock icon to unlock and make changes.
   • The Splashtop client will pop the UI in the screenshot below to help you navigate to the three required areas that need to be allowed. (Note: This is a one time setup that is required the first time you launch the client).
   • AllowSplashtop SOS in Accessibility, Screen Recording, and Full Disk Access.

1. Quit and re-open SplashtopSOSclient to allow the client to use the updated Security and Privacy settings.

2. Give the Service Desk tech the nine digit code to allow remote access.