How to improve problem-solving skills in the workplace
Research has shown that interpersonal and problem-solving skills are the main drivers for workplace performance, not IQ. If you’re looking to build a kickass team, we think you should pack it full of great problem-solvers, and in this article, we’ll convince you of that too. Show
After we’ve looked at what problem-solving skills actually are and why they’re so important, we’ll look at four great problem-solving techniques your team can use straight away. We’ll then finish off by looking at the best way to assess the problem-solving skills of your candidates. Quick Links:
What Actually Are Problem-Solving Skills?The Oxford Dictionary describes problem-solving as “the process of finding solutions to difficult or complex issues.” But come on, James. Surely we already know what problem-solving skills are, it’s being able to solve a problem, right? At one level, you’re correct, but have you ever tried breaking down how you solve a problem? There’s a lot more to it – let me explain the process.
As you can see, problem-solving skills are actually pretty complex. They’re underpinned by a range of other skills such as:
That’s why being an excellent problem-solver isn’t straightforward. It requires a broad mix of hard and soft skills that have to be executed together to effectively solve a problem. Why Are Problem-Solving Skills so Important at Work?The modern workplace is full of problems that need solving. As technology enables organizations to move faster, employees have to be able to solve complex problems fast. “Employers like to see good problem-solving skills because it also helps to show them you have a range of other competencies such as logic, creativity, resilience, imagination, lateral thinking, and determination.” Here are some of the benefits amazing problem solvers bring to an organization and those around them. Problem-Solvers Work Well Under PressureWhen a problem arises, it needs to be fixed quickly. Employees with amazing problem-solving skills roll with the punches and tight deadlines to deliver when it matters. To do this, expert problem-solvers react quickly to short-term situations while thinking proactively about future problems. That ability to act fast and effectively exuberates confidence, creating a sense of calm across the wider team. They Create Amazing New IdeasProblem-solving and creative thinking go hand-in-hand. The best problem-solvers don’t just put bandaids over an issue, they fix them in a dynamic, value-adding way. Exciting, out-of-the-box thinking isn’t just good in the moment, but it creates an exciting, innovative culture across the organization. That not only helps organizations stay ahead of the curve but also attracts other expert problem-solvers to join the organization, improving the workforce’s capability over time. Problems Create Risk, and Problem-Solvers Fix ProblemsFrom an organizational perspective, problems create risk. Even if a business process is slightly off-kilter, it can turn into a much greater issue. Problem-solvers help organizations reduce risk in the moment while mitigating future risks before they even occur. That helps everyone sleep sounder at night and also removes financial liability from the c-suite. Problem-Solvers Beat The CompetitionUltimately, excellent problem-solvers help organizations stay ahead of their competition. Whether through creative ideas, faster outputs, or reduced risk, organizations with awesome problem solvers find themselves delivering better products and services to their clients. And as we all know, it’s the people that make an organization great, and problem-solvers are some of the best people out there! 4 Common Problem-Solving Techniques Teams Can Use at WorkIf you’ve got a team of wannabe problem-solvers, the good news is that it’s a skill that can be improved over time. Here are four problem-solving techniques you and your team can use to tackle problems in your day-to-day business. Understanding a Problem – 5 WhysIf you’re trying to get your head around a problem, the 5 whys technique is a great way to uncover the root cause. When presented with a problem, ask why that problem exists. Then for each answer, ask again four more times until you’ve drilled right down into the root cause of the problem. Source This great diagram from MindTools shows the 5 whys problem-solving technique perfectly, drilling down into this delivery problem until the true issue is identified. Analyzing a Problem – SWOT AnalysisOnce you understand the root cause of a problem, you need to analyze the position you find yourself in to decide what to do next. SWOT is a tool that’s useful across the business world, but for problem-solving, it’s a great way to begin formalizing a solution by considering the following:
By viewing your problem, and a potential solution through the SWOT lens, you consider the internal and external perspectives to come up with a well-rounded solution. Formulate Creative Solutions – Design ThinkingIf your problem-solvers are struggling with new ideas, design thinking helps you get a fresh and unique perspective. The 5-step process first helps problem solvers empathize with the problem, then begin defining and developing new ideas before prototyping and testing them. Source Design thinking helps cut out the noise and refocus on the real-life benefits a solution can deliver. If you’d like to read more, check out this article on design thinking for problem-solving. Implementing Action Plans – Trial & ErrorFor problem-solvers that need to come up with solutions fast, adopting a trial and error mindset helps deploy ideas quickly and gain rapid feedback. When you take the trial and error approach, you commit to simply going ahead and trying different options to solve a given problem. When one fails, you stop and start over with another option. The key here is to be comfortable with failure by adopting a fail-fast mindset to work through ideas until you find one that really sticks. This sort of philosophy is commonly used in software development, sports, and pharmaceuticals, where it’s easy to continually pivot to new ideas until you achieve the desired result. Skills Testing – The Best Way to Assess Problem-Solving Skills When HiringAs we’ve seen, being a rockstar problem-solver is about bringing together a broad range of skills, from communication to data-gathering. Problem-solving is also an inherently practical exercise. It isn’t something you can get a degree for, and it isn’t something you can just write on your resume. The best way to ensure a candidate is an amazing problem-solver? Put them to the test with a Toggl Hire Skills Assessment. Toggl Hire allows you to really understand your candidates, assessing how they perform in a real-life situation to assure you that they can actually do the job. Best of all, we’ve got a Problem-Solving skills test already made up, so it’s as simple as just two clicks to get started. But, if you want something more bespoke, we’ve got you covered, too, thanks to our 10,000-strong question library and the ability to create bespoke questions in 7 different formats. Want to see how it works? Check out the explainer video below!
SummaryForget IQ, problem-solving skills are one of the best indicators of workplace performance when you’re building a kickass team. While on the surface problem-solving skills may seem simple, it actually requires a complex mix of hard skills and soft skills to get it right. Because of this complexity, traditional recruitment methods may not cut it, and we’d recommend a skills test to fully understand a candidate’s problem-solving abilities. After all, why take the risk when you can see how a candidate solves a real-life problem right before your eyes? James Elliott is a Strategy Manager and Writer from London, UK. When not working on the day job, James writes on a variety of business and project management topics with a focus on content that enables readers to take action and improve their ways of working. You can check out James’ work on his website or by connecting on LinkedIn. How can managers improve problem solving skills?Tips for improving problem-solving skills as a manager. Be transparent. ... . Encourage collaboration across teams. ... . Be open-minded. ... . Stay positive. ... . Observe everything. ... . Ask questions. ... . Be creative. ... . Provide guidance rather than commands.. What are 5 things organizations can do to improve their problem solving effectiveness?Risk management is another skill that is imperative to making a successful decision in business. Your team should all be able to work together in the problem-solving process.. Team building.. Good communication.. Active listening.. Creativity.. Analysis.. Brainstorming.. |