Hp laptop won't wake up from sleep

Many users who are using Laptops from different manufacturers are facing issues of either laptop won’t go to sleep, if it does then Power still remain ON and even they’ll find that CPU and fan are working as well. But there won’t be anything on the screen and you’ll not be able to wake it back from sleep. Not just laptops, even hybrid of Laptop and Tablet i.e. Surface Pro users are also facing similar issues, that only screen turn off, but board light, fan etch would be still working and also Surface Pro getting hot sometimes during sleep mode. These situation, users never faced before in “Windows 8.1”.

Users who’re facing this issue have laptops of:

  • HP Envy Series
  • Surface Pro
  • HP Pavilion
  • HP TouchSmart
  • Samsung Laptop with Nvidia or ATI Graphics Card
  • Lenovo Thinkpad
  • Acer Aspire

Usual issues are:

  • Laptop won’t go to sleep, if it does then Power still remain ON and FAN & CPU would be working.
  • Not able to turn ON after shutting down or sleeping laptop.
  • Computer goes to sleep or hibernate due to inactivity, but won’t wake up by any keyboard key press or mouse clicks even when both are set  to wake computer inside control panel.
  • When goes to sleep, cannot wake or gets only a blank screen.
  • If computer wake up, finger print sensor won’t accept the password and remain stuck to login screen.
  • Neither upgrade nor clean install of Windows 10 solve this issue
  • Can’t recover from sleep mode without a hard reset

With this list, it is clear that if somewhere drivers from manufacturers could be faulty, majority of users are facing this issue because of upgrade to Windows 10.

Solution 1

  • On the Desktop, right-click on This PC and select Properties.
  • On the left, choose Device Manager.
  • Click the arrow next to Display Adaptors to expand that category.
  • Right-click on Intel(R) HD Graphics Family or ATI or Nvidia which ever applies for your computer and select Update Driver Software.

Hp laptop wont wake up from sleep

  • Choose the option to Search Automatically for Updated Driver Software.
  • Your computer should find and automatically install the updated driver.
  • After the installation is complete, restart your computer.

If this doesn’t fix the issue, then here’s another solution:

Solution 2

Rather than just updating the driver from windows update, let’s update the driver and force it to use driver files from previous windows installation where you didn’t had the issues i stated above.

  • On the Desktop, right-click on This PC and select Properties.
  • On the left, choose Device Manager.
  • Click the arrow next to Display Adapters to expand that category.
  • Right-click on Intel(R) HD Graphics Family or ATI or Nvidia which ever applies for your computer.
  • Click “Update Driver
  • Choose “Browse my computer from driver software”

Hp laptop wont wake up from sleep

  • Enter “C:\” without quotes in search path for driver software and hit Next.

Hp laptop wont wake up from sleep

  • Now computer shall search for graphics driver from your Previous windows installation and automatically re-install them.
  • Reboot the computer.

This should fix the wake up from sleep issue. However please note that this solution shall work only if you have upgraded to “Windows 10” and you’ve not deleted previous Windows installation folder i.e. “windows.old” folder, because computer shall gonna search for driver in this folder too for display driver.

Solution 3

If above solution proves to be temporary solution, then assuming you’ve already did steps of Solution 2. Then:

  • Go to “Device manager“.
  • Right click on Intel(R) HD Graphics Family or ATI or Nvidia which ever applies for your computer and select “Properties“.
  • Go to Driver Tab and Click “Roll Back Driver“.
  • Reboot your Computer.

Also on Trouble Fixers:

Although doing this solution doesn’t make any sense really, but many users have been able to get the issue fixed this way. So it’s worth a try.

Solution 4

For fixing wake up issue, you need to follow these steps and try to run the Power troubleshooter:

  1. Press Windows key + X on the keyboard.
  2. Click on Control panel.
  3. Type “Troubleshooting” without quotes in the Control panel search box.
  4. Click on Troubleshooting and click on View all.
  5. Click on Power troubleshooter and follow the on-screen instructions.

Also try to run the “System maintenance troubleshooter” from “Troubleshooting” lists after running “Power Troubleshooter“.

Also turn off “Fast Restart” in the power settings.

Although this solution has less chances for fixing wake up issues, still you can give it a try.

Hi HW -

See fixes for Windows can't wake from Sleep:

https://www.kapilarya.com/fix-windows-10-wont-wake-up-from-sleep

https://answers.microsoft.com/en-us/windows/forum/windows_10-power/computer-wont-wake-from-sleep-mode-windows-10/91bda12c-9fbb-4e98-9113-7f7b83e2a095

 The Display driver is so important here that merely updating it is sometimes not enough.  So let's try everything possible to get it working correctly:

First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.  While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:  http://www.intel.com/content/www/us/en/support/detect.html

or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=en-us

or the AMD autodect utility here:  http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver. You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick. Then you will know you've tried everything in addition to Windows Update drivers.

Adjust the screen resolution until it fits and looks best at Settings > System > Display.

 Troubleshoot Sleep to find and fix problems:

https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved. ______________________________________________

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_________________Windows MVP 2010-20Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

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